Cannot Input, Input Box Not Working

When you encounter situations where you cannot input, such as input boxes not working, search boxes not responding, clicking input boxes has no effect, or cannot type, this document provides solutions. Input issues are usually caused by iOS input method settings.

Note

This problem occurs rarely. If you have not encountered such input box issues during automated testing, you do not need to make the following settings.

Problem Description

Symptoms:

• After plugging in keyboard and mouse, some APP input boxes cannot focus
• After clicking input box, cannot input text, input box does not show cursor or keyboard

Problem Cause

Root Cause

After iOS is plugged with keyboard and mouse, because Apple has not opened third-party input methods to use physical keyboards, some APP input boxes do not recognize Apple external keyboard input methods, thus unable to focus and input.

This is an iOS system-level limitation, not an iClick issue.

Solution

Setting to Chinese handwriting input method can solve this problem. Of course, there are other handwriting input methods, please test yourself.

Step 1: Add Handwriting Input Method

Operation Steps

1. Open iPhone Settings, go to General → Keyboard → Keyboards
2. Tap Add New Keyboard
3. Select Chinese (Simplified) → Handwriting
4. Addition complete

Step 2: Delete Other Input Methods

Important Step

After adding handwriting input method, you must delete all other input methods, keeping only handwriting input method.

Deletion Method:

1. On Settings → General → Keyboard → Keyboards page
2. Tap Edit in upper right corner or swipe left
3. Delete all input methods except "Simplified Chinese Handwriting"

Why Delete Other Input Methods?

Key Explanation

If you keep other input methods, even if you set handwriting input as preferred, certain situations may trigger iOS system-level bugs, causing the system to automatically revert to other input methods, and the input box focus problem appears again.

Impact After Setting

• ✅ Input box focus problem solved
• ✅ Does not affect text input through iClick API
• ✅ Does not affect automation script execution
• ⚠️ Manual input can only use handwriting input (but manual input is usually not needed in automation scenarios)

Suggestion

Use normally first, only make this setting when you actually encounter input box problems. This problem occurs in very few scenarios and has low probability.

Frequently Asked Questions

Q: Will setting handwriting input affect daily use?

A: If you only use iClick for automation control, it won't affect. But if you need to manually input on the device, you can only use handwriting, which may be inconvenient.

Q: Can I keep one pinyin input method?

A: Not recommended. Keeping other input methods may trigger system bugs, causing the problem to recur. If you must keep it, ensure handwriting input is default and preferred.

Q: Will all APPs have this problem?

A: No. This problem only appears in very few APPs and specific scenarios, most APPs are not affected.